Email service@kzwjxzwk.com or call +8675527791111. Customer service hours: 9:00 AM–10:00 PM.

Please describe your question clearly. We review messages during our service hours. Questions involving a carrier, payment provider, or product investigation may take additional time to resolve.

Include your order number and the email address used at checkout. Let us know which item you are contacting us about and whether you need help with order status, tracking, payment, or a return.

If you need a sizing or product detail clarified, tell us the item name and your question. Review the listing for dimensions, materials, intended use, and any species, age, or weight guidance provided.

For wearable accessories, check the sizing instructions and measure your pet before purchasing. For beds, carriers, bowls, and toys, compare the listed dimensions and intended use with your pet’s needs.

Inspect your order promptly. If an item arrives damaged, defective, incomplete, or different from the item ordered, contact us as soon as possible, preferably within 7 calendar days of delivery.

• Your order number and the affected item.
• A clear description of the issue.
• Relevant photographs or video, where practical.
• Photographs of the external packaging and shipping label.

Keep the packaging and included components while we review the issue. Stop using an item that is broken or unsuitable for your pet. Once a problem attributable to us is confirmed, we will arrange an appropriate remedy without extra costs caused by our error. The suggested reporting period does not limit applicable consumer rights.

Eligible returns may be requested within 30 calendar days after confirmed delivery. Contact customer support before sending anything back.

The registered company address is not automatically a return address. Customer support will confirm the return destination and instructions for an approved request.

For a cancellation or address change, contact us immediately. We will try to assist before fulfillment begins, but changes cannot be guaranteed once processing or shipment preparation has started.

We can help clarify product information and instructions provided with an item. Our customer-support service does not provide veterinary diagnosis or treatment. If a question concerns your pet’s health, dietary needs, or a suspected injury, consult a qualified veterinarian.

Do not send passwords, complete payment-card numbers, security codes, or one-time verification codes. For payment questions, provide your order number and a description; redact sensitive information from screenshots.