Our store is operated by Quanzhou Chengtai Network Technology Co., Ltd. These terms apply to purchases together with relevant product information, checkout details, and purchase policies. Review them before placing an order.

You must be legally able to enter into a purchase agreement or act with the necessary authorization. Provide accurate contact, billing, and delivery information, and notify us promptly if an order detail is incorrect. If purchasing on behalf of another person or organization, you must be authorized to do so.

Our store focuses on pet supplies and accessories. Features, dimensions, sizing, materials, intended use, and included components vary by item. Review the particular listing and contact support if an important specification is unclear.

Suitability depends on your pet’s species, size, age, behavior, and individual needs. Do not assume every item is suitable for every pet. Images may show props or additional items that are not included unless expressly stated. Lighting and screen settings can affect appearance; this does not excuse a defective or materially misdescribed item.

Submitting an order is a request to purchase the selected items. An automated confirmation acknowledges receipt. Orders remain subject to stock, payment verification, shipping feasibility, and review.

If an item is unavailable, there is a material listing error, or fulfillment is not possible, we will contact you about the appropriate next step. If we cancel after receiving payment, the corresponding amount will be refunded. We will not substitute a materially different product without your agreement.

Review the displayed currency, quantities, prices, shipping, taxes, discounts, and final total before paying. Payment methods are those shown for your order. Verification or authorization may be required. Your bank or payment provider may impose separate conversion or transaction charges.

Promotions apply according to the conditions displayed with the offer. A correction materially affecting an existing purchase will be communicated before proceeding with a changed order.

Orders are normally processed within 2–4 business days after payment confirmation and any necessary verification. During holidays or unusually busy periods, processing may take up to 5 business days.

For supported standard U.S. deliveries, estimated transit is 10–15 business days after dispatch. Processing time is additional. These are estimates, not guaranteed arrival dates.

Available delivery methods and charges appear at checkout. Orders may be sent from our facilities or fulfillment partners and may arrive in separate parcels. Review the Shipping Policy for tracking, address changes, and delivery issues.

Eligible returns may be requested within 30 calendar days after confirmed delivery. Contact customer support before sending anything back.

After the returned item has been received, inspected, and approved, we initiate the eligible refund to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the credit.

Preference-based return shipping is generally paid by the customer. No restocking fee is charged for approved returns. Refer to the Return & Refund Policy for condition, hygiene-related restrictions disclosed before purchase, and return instructions.

Inspect delivered items promptly and report defects, damage, missing parts, or an incorrect item as soon as possible, preferably within 7 calendar days. Include the order number and relevant evidence. This reporting request does not limit applicable consumer rights.

For a confirmed problem attributable to us, we will arrange an appropriate remedy without extra costs caused by our error. Do not give a damaged item to your pet while the issue is reviewed.

Contact support immediately for a cancellation or correction. We will try to help before fulfillment begins, but cannot guarantee a change once processing or shipment preparation has started. No cancellation fee applies when an order is successfully canceled before fulfillment.

Follow the supplied instructions and any sizing, age, species, load, cleaning, or maintenance guidance. Supervise initial use and inspect products regularly for wear or damage. Remove items that are broken or unsuitable. Pet accessories are not automatically chew-proof or indestructible.

Product information and customer support do not replace veterinary advice. Consult a qualified veterinarian about health, dietary needs, or suspected injury. These practical responsibilities do not reduce our obligations for defective or misdescribed products.

Store text, branding, photographs, and other materials are protected by their respective owners’ rights. Do not reproduce or use protected content commercially without permission. If reviews or other submissions are accepted, provide lawful, relevant content and avoid confidential personal information.

Payment, delivery, and other third-party services operate under their own terms. Review relevant information before using those services. If an external service affects an order, contact us with the details so we can review the matter within our responsibilities.

We aim to keep store information accurate and available, but errors or interruptions can occur. Delivery estimates are not guaranteed arrival dates. Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded.

Contact support with the order details and your requested outcome if a dispute arises. Applicable mandatory consumer protections and non-waivable rights remain in effect.

We may update the posted terms for future transactions. The terms presented when you place an order apply to that purchase unless a change is agreed or otherwise required. If one provision cannot be enforced, remaining provisions continue where permitted.

Email service@kzwjxzwk.com or call +8675527791111. Customer service hours: 9:00 AM–10:00 PM.