Our store is operated by Quanzhou Chengtai Network Technology Co., Ltd. The company and contact details at the bottom identify the business responsible for this notice. This policy covers our store and associated support interactions.

• Contact and order details such as your name, email, telephone number, addresses, purchased items, and order history.
• Messages and information you provide in product questions, reviews, return requests, or support conversations.
• Payment-related information needed to confirm transactions, including payment status and references. Sensitive payment credentials are handled through the relevant checkout and payment providers.
• Device and usage information such as IP address, browser, device type, page interactions, and cookie-related identifiers, where collected by our store or enabled services.
• Account preferences and marketing choices where those features are offered.

Please provide only information relevant to your request. If you mention a pet’s size or other details to clarify a product question, avoid sharing unrelated personal or sensitive information.

We receive information directly through checkout, account features, support messages, and other interactions. Information may also be collected automatically through store technologies or received from platform, payment, shipping, and service providers involved in your transaction.

• Process purchases, payments, fulfillment, delivery, returns, and refunds.
• Answer product questions and communicate about your order or account.
• Operate, maintain, troubleshoot, and improve the store.
• Investigate suspicious transactions, prevent misuse, and protect customers and the business.
• Send marketing communications where you have chosen to receive them or where otherwise permitted.
• Maintain records and address applicable accounting, tax, legal, and dispute-resolution requirements.

Information may be shared as needed with Shopify and other providers supporting store hosting, payments, delivery, customer service, communications, and enabled store functions. Providers receive information relevant to the services they perform.

Information may also be disclosed when necessary to meet legal obligations, protect rights or safety, investigate fraud, or carry out a business transaction such as a merger or transfer, subject to applicable requirements.

Cookies and similar technologies may support essential store functions, cart and checkout operation, preferences, security, measurement, and marketing where those services are enabled. The technologies actually used depend on our store configuration and installed services.

Manage cookies through your browser and any preference controls offered by the store. Blocking essential cookies may affect shopping and checkout. Use available consent or opt-out controls for optional technologies where applicable.

If advertising or audience-measurement tools are enabled, those tools may process information about store interactions according to their operation and your applicable choices. Where required, we provide relevant consent or opt-out controls. Contact us if you need help exercising a privacy choice.

This notice does not assume that every optional advertising service is enabled. The services actually used depend on the configuration of the store you visit.

Our storefront is hosted on Shopify. Shopify, payment services, delivery providers, and other external services may also process information under their respective notices. Third-party websites and services linked from the store have their own privacy practices; review them before sharing information.

We retain information for as long as reasonably needed for the purposes described, including orders, support, records, disputes, and applicable obligations. Retention varies by information and purpose. Information is deleted or de-identified when no longer needed, subject to those obligations.

We use reasonable administrative and technical measures appropriate to the information handled. No online service, transmission, or storage method can be guaranteed completely secure.

Depending on your location and applicable rules, you may be able to request access, correction, deletion, a copy of your information, or restrictions or objections to certain processing. Where consent is used, you may be able to withdraw it.

Send requests to service@kzwjxzwk.com with sufficient detail to identify the information concerned. We may request proportionate verification before responding. Do not send sensitive identity documents unless specifically requested through an appropriate process. Certain information may need to be retained for transaction records, disputes, or other obligations.

Use the unsubscribe option in marketing emails or contact support to update your preferences. Transactional messages about orders, delivery, security, or service may continue even if you opt out of marketing.

Our store is intended for general customers shopping for pet supplies and is not directed at children. If you believe a child has provided personal information inappropriately, contact us.

Our business and service providers may operate in different countries, so information may be processed outside your place of residence. We address applicable requirements for international processing where they apply.

We may revise this notice to reflect changes in store operations or information practices. The version posted on this page applies from its publication, subject to any additional notice required for a material change.

Email service@kzwjxzwk.com or call +8675527791111. Customer service hours: 9:00 AM–10:00 PM.