Our store is operated by Quanzhou Chengtai Network Technology Co., Ltd. References to “we,” “us,” and “our” on this page refer to that company. These terms concern website use; purchases are also subject to our Terms and Conditions and relevant purchase policies.

Use the website lawfully and review the terms relevant to your activity. You must meet any eligibility requirements for a feature you use. If acting on behalf of another person or organization, you must have the necessary authority.

You may browse product information, compare pet supplies, place legitimate orders, and contact support for shopping assistance. Respect the rights of other users, the store, and third parties.

• Fraud, impersonation, misleading submissions, or false orders.
• Unauthorized access or misuse of another person’s account.
• Malware, malicious code, disruptive traffic, or interference with store operations.
• Unlawful collection, use, or disclosure of personal information.
• Unauthorized commercial copying or exploitation of protected content.
• Harassment, unlawful material, or infringement of others’ rights.

We may restrict access to address suspected misuse, maintain security, or protect customers, subject to applicable requirements.

If account features are available, provide accurate details and keep your credentials confidential. Contact support if you suspect unauthorized access. Do not share passwords or verification codes with customer support. We may take reasonable steps to verify requests affecting an account.

Store branding, text, images, layouts, and other content belong to their respective owners or are used with permission. Browsing the site does not transfer ownership or grant commercial reproduction rights. Obtain permission before using protected material beyond what is allowed.

Where submission features are offered, provide honest, relevant, lawful content. Do not submit material that infringes rights or contains confidential information. You retain ownership of your submissions; by providing content for publication, you permit its use as reasonably needed to display and manage that submission.

We may moderate or remove content that violates these terms. Another customer’s experience does not establish a product specification or guarantee suitability for your pet.

Check each product listing for dimensions, materials, intended use, and any species, age, size, or weight guidance. General shopping suggestions do not replace supplied product instructions. Suitability depends on your pet and the particular product.

Content on this website and customer-support guidance are not veterinary diagnosis or treatment. Consult a qualified veterinarian about your pet’s health or individual dietary needs. Supervise product use and remove damaged or unsuitable items.

Links and integrations may connect to third-party payment services, tracking systems, or external websites. Those services have their own terms and privacy practices. Review their information before using them or providing personal data.

We may update, suspend, or remove features for maintenance, security, or operational reasons. Uninterrupted or error-free access cannot be guaranteed. Do not bypass access restrictions or probe systems without authorization. Contact support if you encounter a suspected security issue.

Our Privacy Policy explains how personal information is handled in connection with the store. Use the contact details below for store questions or privacy requests. Marketing preferences can be managed through options in the relevant communications.

Ordering, payment, shipping, returns, and refunds are covered by our Terms and Conditions, Payment & Security information, Shipping Policy, and Return & Refund Policy. Review relevant policies and checkout details before purchasing.

Nothing in these website terms excludes rights or responsibilities that cannot lawfully be excluded. Contact support if you experience a website or purchase issue.

We may update these terms when website features or operating practices change. The current version is posted on this page. Changes to website-use terms do not automatically replace purchase terms applicable to an earlier order.

Email service@kzwjxzwk.com or call +8675527791111. Customer service hours: 9:00 AM–10:00 PM.