Our store is operated by Quanzhou Chengtai Network Technology Co., Ltd. The full registered company details and support contacts appear at the bottom of this page.

Our store focuses on pet supplies and accessories for everyday routines such as feeding, resting, walking, play, and care. Browse our current product listings for the available assortment and item-specific information.

Follow the measurements and sizing guidance in the particular listing. Measure your pet where required and compare the product dimensions with your intended use. Age or breed alone may not determine fit. Contact us before ordering if an important detail is unclear.

No. Suitability depends on the product, your pet’s size, age, species, behavior, and individual needs. Read instructions, supervise initial use, inspect items regularly, and discontinue use if an item becomes damaged or unsuitable.

Check the product description for included components and accessories. Display props or other products shown in a photograph are not included unless the listing states otherwise. Colors may appear different because of lighting or screen settings; this does not excuse a defective or materially misdescribed item.

Orders are normally processed within 2–4 business days after payment confirmation and any necessary verification. During holidays or unusually busy periods, processing may take up to 5 business days.

Business days exclude Saturdays, Sundays, and applicable public holidays.

For supported standard U.S. deliveries, estimated transit is 10–15 business days after dispatch. Processing time is additional. These are estimates, not guaranteed arrival dates.

Available destinations, shipping methods, and applicable charges are shown at checkout. One order may arrive in more than one parcel.

When your order is dispatched and tracking becomes available, shipping information is normally sent to the email address used at checkout. The first carrier scan may appear after label creation. Contact us if tracking remains inactive for an extended period.

Contact support immediately with your order number and requested change. We will try to help before fulfillment begins. Changes and cancellations cannot be guaranteed after processing or shipment preparation starts. No cancellation fee applies when an order is successfully canceled before fulfillment.

Use a method shown at checkout for your order. Availability may depend on your location, currency, order details, and enabled payment services. Review the final total and displayed currency before submitting payment.

Eligible returns may be requested within 30 calendar days after confirmed delivery. Contact customer support before sending anything back.

Preference-based returns should generally be unused, complete, and undamaged. Product-specific hygiene or customization exclusions must be disclosed before purchase. Opening packaging for reasonable inspection does not by itself make a return ineligible.

Customers normally pay return shipping for preference-based returns. If a problem attributable to us is confirmed, we provide an appropriate remedy without extra costs caused by our error. No restocking fee is charged for approved returns.

Obtain instructions from customer support first. The registered company address is not automatically a return address. Use the destination confirmed by support and retain your shipping receipt and tracking number.

After the returned item has been received, inspected, and approved, we initiate the eligible refund to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the credit.

Contact us promptly with your order number, a description, and relevant photographs or video. Reporting within 7 calendar days is preferred to help investigation, but this request does not limit applicable consumer rights. Stop using damaged products while the issue is reviewed.

Email service@kzwjxzwk.com or call +8675527791111. Customer service hours: 9:00 AM–10:00 PM.